Cannot access Presale environment while connected to VPN

Step 1: Connect to VPN

• Open FortiClient
• Connect to the correct VPN profile
• Open https://presale.app.pentera.io
• If you get 403 or Access denied, continue to the next step

Step 2: Check if IPv6 is being used

• Open Command Prompt
• Run ping presale.app.pentera.io
• Check the address shown in the reply
• If the address contains : characters, IPv6 is being used

Example:

Reply from 2600:9000:26dc:3600:13:4d54:3c00:93a1

If you see an address like this, disable IPv6.

Step 3: Disable IPv6 on Windows

• Press Windows + R
• Type ncpa.cpl and press Enter
• Right-click your active network adapter, usually Wi-Fi or Ethernet
• Click Properties
• Find Internet Protocol Version 6 (TCP/IPv6)
• Clear the checkbox next to Internet Protocol Version 6 (TCP/IPv6)
• Click OK
• Disconnect and reconnect the VPN
• Open https://presale.app.pentera.io again

Step 4: If it still does not work

Open a ticket with IT and include:

• A screenshot of the 403 or Access denied error
• A screenshot or copy of the ping presale.app.pentera.io result
• The IP address shown in the ping result
• The VPN profile you are connected to
• Confirmation that IPv6 is disabled